Frequently Asked Questions

Why should I buy my tickets here?

These are official Ibiza club tickets at the lowest possible internet prices. You pay the same price online as you pay in official ticket outlets on the island, without any of the hassle of looking for and buying the tickets once you get there.

These online tickets have the same conditions as all pre-sale tickets and more:

  1. Guaranteed Entrance: An internet (pre-sale) ticket guarantees your entrance to the club. There is always a separate guestlist/internet entrance, which means less queueing and priority entrance for almost all parties (for the most popular parties in the high season and parties with superstar line-ups, so many people will be attending, some queueing will be inevitable).
  2. Save money: The tickets you buy online are between €5 and €15 CHEAPER than buying at the door.
  3. No extra charges for VISA and no delivery costs: You don't even need to print the ticket (except where indicated in your confirmation), you can just turn up at the door with your ID and the credit card used to purchase (paypal purchases don't need to bring a credit card).
  4. Helps your holiday budget: Paying for your tickets in advance makes it easier to budget for your holiday; and you don't have to take so much money out with you.
  5. Free cancellations: You can cancel and will receive a full refund completely free of charge up until 24 hours before the event. This means you can purchase with complete peace of mind, knowing that if your plans change, you won't be left out of pocket. (For some parties with special discount prices or limited availability refunds may not be available.)
How Does it Work?

It's really Simple:

  1. Choose your Party from the calendar...
  2. Pay with a Credit Card or Paypal...
  3. Bring your printed ticket, photo ID to the Guestlist Entrance of the Club along with the Credit Card you used to pay and...
  4. Go in and have the time of your life!

If you used Paypal you don't need to show the credit card.
Most clubs are adopting a barcode system for entry, so please always bring your printed ticket.

When does the Calendar go online and when do Tickets go on sale?

The Party Calendar normally goes online at the start of each year. Please remember that not many dates are confirmed yet, so we always leave last year's calendar archived so you can get a general idea of what will happen.

Club tickets go on sale as early as from January. Most parties release their schedule and prices at different times, so it may be as late as May before the party you want to buy is available.

What do I need to bring to the club?

The printed ticket.

A Photo ID card which clearly shows your name with a recent photo, at the club entrance. E.g. Driving Licence with Photo, Personal ID Card, Passport. No photocopies please.

The Credit Card you used to pay for the tickets. (This does not apply for Paypal - the clubs are all aware of this).

What is the age limit for entry to the clubs?

You must be 18 years or over to enter any club in Ibiza. You must be 18 years or over to buy alcohol.

When do I receive the tickets?

As soon as you have completed your purchase, you are confirmed on the list for that night and can print your tickets straight away.

Unless stated otherwise on your ticket, you must bring the printed ticket (with photo ID and the card you used for payment)

What happens if I need to change / cancel my tickets?

For all tickets which are purchased directly from Ibiza Spotlight (whose name will appear on your Credit Card account), you can cancel your tickets free of charge in My Account and will receive a refund of the full amount.*

You can't change tickets, but you can cancel, refund and book again. Cancelations are only accepted up until 24 hours before the event. As long as you cancel at least 24 hours before the event, you will receive a full refund.*

*Except for some special parties or tickets with limited availability or special discount prices which can not be cancelled or have a different cancelation policy. These parties are labelled clearly in your basket and email confirmation.

What if prices drop after I buy my tickets?

If the official ticket prices drop after you've bought your ticket, we refund the difference. You'll receive it after a few days in your Credit card account.

We are the only Ibiza club ticket outlet to do this.

This is only possible because of the excellent and long-standing relationship we have with the venues and promoters. On some occasions the promoters or the venue do not allow us do this.

How do I pay for the tickets?

You can either pay using a Credit Card (Visa Credit or Debit / Visa Electron / Mastercard / Eurocard) or you can pay using Paypal. If you choose Paypal there will be a 3.5 % handling fee added to the total.

In both cases, you will be billed by Ibiza Spotlight S.L. whose name will show up on your Credit Card / Paypal account.

There is a 4-day minimum release for Paypal purchases: this means you can only buy tickets using Paypal for parties at least 4 days away, this is to protect against fraud, we are really sorry for the inconvenience!

VIP tickets

Amnesia:
For certain parties in Amnesia, we sell VIP Balcony access tickets. It costs between 20 and 40 EUR extra.

This means you get access to the Amnesia VIP Balcony. You do not get access to the separate VIP area with tables (tables cost a lot more and can not be reserved through Spotlight).

There is no separate entrance for VIP tickets, you enter the club through the same entrance as other internet tickets.

Dress code: No flip flops and no shorts and tank tops for men.

Ibiza Rocks Hotel:
For Ibiza Rocks and We Are Rockstars, we sell VIP Balcony access tickets. They cost between 10 and 25 EUR extra.

This means you get access to the VIP Balcony of the Ibiza Rocks Hotel. There is no separate entrance for VIP tickets, you enter the hotel through the same entrance as other internet tickets.

VIP Tables

Spotlight now sells VIP tables for certain clubs.

How does it work?

All tables are booked on request and require final confirmation from the club, which you will receive by email. You pay a booking fee when you book your table (this is usually 10% of the table price). Please remember that your table reservation request must be confirmed by the club. The club will also be in touch with you if pre-payments are necessary (Es Paradis only confirms table reservations after pre-payment of 50% has been done). If the club cannot confirm your reservation, you'll get a full refund of the booking fee paid to Spotlight. 

What's included? 

Pacha
VIP entry, VIP area table with waitress service and drinks up to the value of the table. Bottles start at 325 EUR and include 10 mixers.

Es Paradis
VIP entry, VIP area table with waitress service and drinks up to the value of the table. Bottles start at 300 EUR and include 8 mixers or 4 energy drinks.  

When do we have to turn up?

VIP table reservations are only guaranteed until a certain time, therefore we recommend to arrive early. Make sure though you respect the clubs' rules:

Pacha
Arrive by 2:30am latest.

Es Paradis
Arrive by 3:00am latest.

Amnesia Rooftop B.for Sushi Restaurant

Spotlight now sells an exciting ticket combo for Amnesia.

B.for Ibiza, one of the island's leading sushi restaurants, has a new franchise on the rooftop of Amnesia, which means you can now combine your favourite Amnesia night with a tasty sushi dinner. But it doesn't stop there as your ticket combo not only includes dinner, but also VIP access to the club after dinner! 

How does it work?

Before you book, you decide between the first dinner seating (23:00 until 01:00) or the second seating (from 01:00 onwards). All tables are booked on request and require final confirmation from the restaurant, which you will receive by email. With your confirmed reservation, arrive at Amnesia on time, head to the VIP door to the left of the main entrance and then enjoy dinner on the club's rooftop restaurant. After dinner, the party will already be in full swing. Dance the night away, either downstairs on the main dancefloor or in the VIP area upstairs. Entering the club, you will get a wristband which gives you access to the VIP area of both rooms (exception: Music On on Fridays, main room VIP access only). Important note: your VIP access does NOT include a VIP table.

What's included?

The prices shown include VIP entry, VIP access wristband and dinner at the Amnesia rooftop B.for sushi restaurant. The prices shown are meant as minimum spend per person for food and drinks (you must order both food and drinks). You pay a 10€ advance per person at the time of reservation and pay the rest at the restaurant. If you spend more than the indicated minimum spend, you'll have to settle the difference directly in the restaurant. The minimum spend varies between 70€ and 100€ per person and some of the busiest nights also have an additional table charge, in this case this will be clearly visible when you book. 

What else do I need to know? 

Dress code applies! As you'll get access to the VIP area, strictly no shorts and no vests/tank tops are allowed for men. Ladies - wear whatever you want!

If the restaurant cannot confirm your reservation, you'll get a full refund of the advance fee paid to Spotlight. 

Whose name goes on the ticket?

The Credit Card holder or the Paypal account holder must buy the ticket in his own name.

Can I buy tickets for more than 1 person?

Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the Credit Card holder is responsible for all the persons on the ticket. No person will be able to enter to the club without the Credit Card holder - there are NO exceptions to this rule.

Can I buy tickets for other people as a present?

No. The Credit Card holder must enter the club with all other persons. No person will be able to enter to the club without the Credit Card holder - there are NO exceptions to this rule.

Should my ticket have a Barcode?

Some clubs require a barcode to be printed on the tickets, some do not. If you don't have a barcode, then the party you are going to doesn't require one.

What if the event is cancelled or my favourite DJ doesn't show up?

In the case of an event cancellation by the organiser, promoter or club, the full value of the ticket will be refunded. You will be advised of the cancellation by email.

Artist no-shows do not generally entitle for refunds, however. If a headlining artist is not performing for whatever reason, it is the club or promoter's decision whether a partial refund is granted. We always keep our party calendar up to day with any line-up modifications, but last minute changes can happen.

How are my personal details protected?

Ibiza Spotlight's secure server, through which all transactions are processed, is verified by Verisign (now Norton), the world leader in Internet Security. When you come to the Checkout page where you enter your Credit Card details, please check this by clicking on the little padlock icon at the bottom of the browser window - you can see that this secure server has been issued to www.ibiza-spotlight.com - which means you can safely transmit your Credit Card numbers in complete confidence.

We also use Verified by Visa / Mastercard SecureCode. This is an extra level of authentication which is required by your bank at the moment of purchase - usually a secret password, a pin number, an sms to your mobile with a one-time code, etc.

This gives you, the customer, and us, the merchant, a much higher level of security on Credit Card payments, as it guarantees the identity of the person making the purchase.

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